Return & Exchange Policy
Return Process:
At GEEKOM, customers satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.
If you have an after-sales query, please contact our customer service team.
Dead On Arrival (DOA)
If you receive DOA product(s), please contact our customer service within 7 days.
1) Both the packaging and the product are damaged:
Send the pictures of the items/packages received to our customer service, paying attention to the details of the problem that need to be attached.
2) Wrong or incorrect product：
Send wrong product pictures, especially where there are labels, and provide customer service with your order information.
Tips: Please check the contents of the package carefully before signing for it.
30-Day Returns & Exchanges
If you are not satisfied with your purchase, you can request a return or exchange by contacting our customer service within 30 days of the delivery date.
Note: If a return is not due to quality issues, GEEKOM will charge a 5% fee (service and handling fees).
One-year Warranty
GEEKOM offers one-year warranty period that starts from the day you received the product.
Warranty Exemptions:
This warranty does NOT cover damage of the device resulting from misuse, unauthorized modifications or repairs, other acts which are not the fault of GEEKOM.If you have any quality problems, please feel free to contact the after-sales customer service to solve it for you.
Return Process
1-Please contact our customer service for the return address.
(GEEKOM expects packages to be returned in as original condition as possible.)
2-After you return the item, please provide the tracking number to our customer service to process the return or exchange. No return or exchange processing fees.
3-We usually process your return package within 3 to 5 business days after it arrives.
Special Notes:
GEEKOM typically resends the item to the buyer via standard shipping (with a tracking number).
If you want another faster shipping method, please contact our customer service to provide you with a better solution.
Refund Process
Once we receive your return or exchange, please allow 3 to 5 business days for processing.
The refund period (after the above processing time) is as below:
Paypal account: about 48 hours
Credit card: between 7 to 14 business days
Not Covered Under Refund:
1) Products that have been misplaced or stolen
2) Products that have passed their warranty period
3) Products that with no quality problems (30 days after purchase)
4) Products received for free
5) Products repaired by third parties
6) Products damaged by improper operation (including, but not limited to, drops, extreme temperatures, water, and improper usage)
Contact US:
If you have any questions or complaints, please contact us.
